Credit Control Manager

Job Description

Our client is seeking an experienced Credit Control Manager, to join their Port Elizabeth team

• Oversee daily operations across all collection channels (call centre and legal collections)
  
• Ensure collection strategies are executed efficiently to meet or exceed recovery targets
  
• Monitor and manage operational costs, productivity, and resource allocation
  
• Implement and refine operational workflows to improve efficiency and scalability
  
• Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect)
  
• Analyse performance data and implement corrective actions where required
  
• Drive continuous improvement initiatives based on data driven insights
  
• Ensure full compliance with applicable legislation and regulations, including:
  
• National Credit Act (NCA)
  
• Council for Debt Collectors (CDC) rules
  
• Protection of Personal Information Act (POPIA)
  
• Consumer Protection Act (CPA)
  
• Lead, mentor, and develop team leaders and operational staff
  
• Set performance objectives, conduct performance reviews, and manage disciplinary processes where necessary
  
• Foster a high-performance, ethical, and customer-centric culture
  
• Support recruitment, onboarding, and training of operational staff
  

Requirements

• Grade 12
  
• Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous
  
• Relevant debt collection or credit management certifications will be advantageous
  
• Minimum 5 years' experience in a debt collection, credit, or financial services environment
  
• Minimum 3 years' experience in a senior operational or management role
  
• Proven experience managing large operational teams and complex workflows
  
• Strong understanding of South African debt collection legislation and regulatory frameworks
  
• Proficient in collections systems, reporting tools, and Microsoft Excel
  
• Advanced Microsoft Excel skills
  

Requirements
• Grade 12 • Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous • Relevant debt collection or credit management certifications will be advantageous • Minimum 5 years' experience in a debt collection, credit, or financial services environment • Minimum 3 years' experience in a senior operational or management role • Proven experience managing large operational teams and complex workflows • Strong understanding of South African debt collection legislation and regulatory frameworks • Proficient in collections systems, reporting tools, and Microsoft Excel • Advanced Microsoft Excel skills