Assistant Management couple Field Guide and Reservations/Admin

Joint Responsibilities Management Couple
Both partners will be expected to:

• Work closely with the Lodge Manager and senior management.
• Lead by example and maintain 5-star service standards.
• Assist with staff supervision and mentoring.
• Participate in daily briefings and operational meetings.
• Maintain strong communication between departments.
• Assist with problem-solving and guest complaints.
• Ensure lodge standards, SOPs and procedures are consistently followed.
• Support the team during busy periods.
• Promote a positive and professional working environment.
• Be flexible regarding working hours, weekends and public holidays.
• Maintain a high level of professionalism, confidentiality and integrity.
• Act as ambassadors for the lodge and its brand.

Qualifications & Experience
Field Guide Partner
Essential:

• FGASA Field Guide qualification preferably FGASA Apprentice Field Guide or higher, depending on the lodge's requirements.
• Valid First Aid certificate.
• Valid driver's licence.
• PDP preferred/required where applicable.
• Minimum 23 years' experience as a Field Guide in a 5-star safari lodge environment.
• Strong knowledge of South African wildlife, birds, trees and ecology.
• Excellent communication and guest engagement skills.
• Good knowledge of the Lowveld/Greater Kruger region is advantageous.

Advantageous:

• FGASA Advanced Rifle Handling / relevant firearm competency.
• Trails Guide qualification.
• Birding or specialist guiding qualifications.
• Previous experience in a luxury safari lodge.
• Previous supervisory or management experience.

Reservations & Administration Partner
Essential:

• Grade 12.
• Hospitality, Tourism, Reservations or Business Administration qualification advantageous.
• 23 years' experience in lodge/hotel reservations or administration.
• Experience with a PMS/reservation system.
• Strong computer literacy, particularly Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• High attention to detail.
• Professional telephone and email etiquette.
• Previous experience in a luxury lodge environment advantageous.

Advantageous:

• Experience with travel agents and tour operators.
• Knowledge of luxury safari lodge operations.
• Experience with Opera, Semper, NightsBridge, ResRequest or similar systems.
• Knowledge of reservations platforms and online booking channels.
• Basic financial administration experience.