Junior Assistant Management Couple

SUMMARY:
Position Overview
We are seeking a motivated and enthusiastic Junior Assistant Management Couple to join a hospitality/lodge operation. The couple will work closely with the management team and assist with the day-to-day running of the lodge.
The ideal couple will consist of one qualified Field Guide who will focus primarily on guiding and guest activities, and one Reservations/Administration candidate who will assist with reservations, administration and general lodge operations.
Both candidates must be hands-on, guest-focused and willing to assist across various areas of the lodge when required.

Partner 1: Junior Assistant Manager / Field Guide
Job Purpose
To assist with guiding operations and guest experiences while gaining exposure to the broader management and operational functions of the lodge.
Key Responsibilities

• Conduct guided game drives and guest activities.
• Provide guests with informative and engaging wildlife experiences.
• Share knowledge of fauna, flora, wildlife and the surrounding environment.
• Ensure guest safety during all activities.
• Assist with guest arrivals, departures and transfers where required.
• Assist with guest requests and general guest services.
• Build positive relationships with guests and provide excellent service.
• Assist with the daily operations of the lodge.
• Support other departments when required.
• Assist with vehicle and equipment checks and ensure equipment is maintained.
• Maintain a high standard of cleanliness and presentation.
• Assist senior management with operational tasks.
• Learn and develop knowledge of lodge management and hospitality operations.
• Handle guest concerns professionally and escalate issues when necessary.

Partner 2: Junior Assistant Manager / Reservations & Administration
Job Purpose
To provide administrative and reservations support while assisting the management team with the smooth running of the lodge and delivering excellent guest service.
Key Responsibilities

• Assist with reservations and booking enquiries.
• Capture and maintain accurate guest and booking information.
• Communicate with guests, travel agents and tour operators.
• Assist with room allocations and guest itineraries.
• Assist with guest check-ins and check-outs.
• Respond to guest queries professionally and efficiently.
• Assist with general office administration.
• Maintain filing and reservation records.
• Assist with daily reports and lodge administration.
• Assist with invoicing and basic financial administration where required.
• Assist with stock control and ordering.
• Communicate with suppliers when required.
• Support management with various administrative and operational tasks.
• Assist other lodge departments during busy periods.
• Maintain a professional and welcoming environment for guests.
• Learn and develop an understanding of lodge management and operations.

POSITION INFO:
Partner 1: Junior Assistant Manager / Field Guide
Requirements

• Qualified Field Guide.
• Relevant guiding qualification.
• DEAT/EDTEA registration, where applicable.
• Valid driver's licence.
• PDP advantageous/required where applicable.
• First Aid qualification advantageous.
• Previous guiding experience preferred.
• Passion for wildlife, conservation and hospitality.
• Good communication and interpersonal skills.
• Friendly and professional personality.
• Willingness to learn and develop into a management role.
• Ability to work flexible hours.
• Comfortable working and living in a remote lodge environment.

Partner 2: Junior Assistant Manager / Reservations & Administration
Requirements

• Previous experience in reservations, administration, front office or hospitality.
• Previous lodge/safari experience advantageous.
• Computer literate.
• Knowledge of reservations systems advantageous.
• Strong administrative and organisational skills.
• Excellent communication skills.
• Good attention to detail.
• Professional and friendly approach.
• Strong customer-service skills.
• Ability to multitask and work under pressure.
• Willingness to learn and take on additional responsibilities.
• Valid driver's licence advantageous.
• Comfortable working and living in a remote lodge environment.

Couple Requirements
Both candidates must:

• Be a professional, mature and presentable couple.
• Have a genuine passion for hospitality and guest service.
• Be hands-on and willing to assist across the lodge.
• Work well as a team while maintaining professional conduct.
• Have excellent communication and interpersonal skills.
• Be flexible with working hours and operational requirements.
• Be willing to learn and grow within the business.
• Be comfortable working in a remote/bush environment.
• Demonstrate a strong work ethic and positive attitude.
• Be able to work independently as well as under the guidance of senior management.

Ideal Candidate Combination
Candidate 1: Qualified Field Guide with a passion for guest experiences and wildlife.
Candidate 2: Reservations/Administration candidate with strong organisational and guest-service skills.
Overall objective: A promising junior couple who can support the existing management team, gain experience across lodge operations and develop into competent lodge management professionals.