Application Support Analyst (SQL)

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our team in Cape Town. This role is ideal for someone with strong hands-on experience writing SQL and PL/SQL, who can independently analyse complex issues, develop queries, and deliver data-driven solutions to clients. As a member of the team, you will take ownership of complex, database-driven support cases, acting as a key escalation point. You will be responsible for writing, reviewing, and optimising SQL statements, diagnosing issues at source, and ensuring long-term, scalable resolutions. This role is highly technical, with a strong focus on query development, database analysis, and performance optimisation, alongside client engagement. The role is adhering to UK hours/public holidays. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Key Responsibilities

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data-related problems using custom-built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL-based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database-related changes

Required Experience & Skills

• 3-6+ years' experience in application or technical support within enterprise software
• Strong, practical experience writing complex SQL queries from scratch
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages
• Proven ability to build, modify, and optimise SQL statements to solve real business problems
• Experience with query performance tuning (indexes, execution plans, optimisation techniques)
• Strong understanding of relational database design and data structures
• Ability to work with large datasets and extract meaningful insights via SQL
• Strong problem-solving skills with a logical, structured approach
• Ability to clearly communicate technical solutions to non-technical stakeholders
• Fluent in English

Benefits & Perks

• Office breakfasts
• Quarterly lunches
• Virtual social events
• Medical Aid Scheme
• Personal Pension plan
• Parental Leave benefit to spend time with new arrival(s)
• 25 days of annual leave plus Public Holidays
• Bank of 16 hours of "Flex Time Off"
• Tuition Reimbursement Schemes
• Flexibility of working from anywhere in the world for two weeks out of the year
• Employee-led resource groups (DEI committee, Women and Allies, Pride Event Group)
• Flexible work model: hybrid, 3 days from home per week
• Work-life balance and support for families
• Re-education benefits (tuition reimbursement)
• Generous referral program
• Regional-specific healthcare benefits
• Additional 16 hours of paid time to volunteer or "Flex at MRI" program
• Further professional development and growth opportunities

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze.

We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.

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