Branch Manager - Centurion Hub

Key Responsibilities

The successful candidate's responsibilities will include, but not be limited to, the following:

Operational Management

• Provide a comprehensive and proactive security service to clients.
• Manage and coordinate all branch operations to ensure service excellence.
• Ensure compliance with all contractual obligations, SLA’s, and KPI’s.
• Conduct site inspections, risk assessments, and security audits.
• Manage daily operations and ensure all assigned sites are correctly allocated and maintained on branch records.
• Conduct after-hours and weekend site visits when required.
• Respond effectively to incidents, emergencies, and operational challenges.
• Ensure all company SOP’s are implemented and adhered to.

Client Relationship Management

• Maintain strong working relationships with clients, contractors, service providers, and stakeholders.
• Act as the primary contact for all internal and external security-related queries.
• Attend client meetings and security operational meetings.
• Ensure high levels of client satisfaction and retention.
• Manage ad hoc security requirements and special operational requests.
• Keep clients informed through regular communication and reporting.

Leadership and People Management

• Lead, motivate, develop, and manage branch personnel.
• Oversee the management and discipline of security personnel.
• Ensure compliance with the Company's disciplinary code and labour legislation.
• Facilitate SOP, induction, and job-specific training for security personnel.
• Promote a culture of accountability, professionalism, and performance excellence.
• Ensure training and development initiatives are conducted as required.

Financial and Business Management

• Manage branch profitability, growth, and cost control.
• Improve operational efficiencies and productivity.
• Assist Operations Management in achieving business objectives and branch targets.
• Support business development initiatives and client retention strategies.

Compliance, Safety and Risk Management

• Ensure compliance with all relevant legislation, company policies, and industry regulations.
• Conduct dynamic security and safety risk assessments.
• Promote and manage Health & Safety compliance across all sites.
• Manage contractor compliance and mitigate risks associated with contractor activities.
• Ensure all incident reporting requirements are completed accurately and timeously.
• Conduct security compliance inspections and operational sweeps.

Reporting

• Prepare and submit weekly, monthly, and ADHOC operational reports.
• Analyse incidents and recommend process improvements where required.
• Provide management with accurate operational, financial, and risk-related information.

Minimum Requirements and Competencies

Qualifications

• Grade 12 (Matric).
• PSIRA Grade A Registration.
• Firearm Competency for Business Purposes:
  • Handgun
  • Shotgun
  • Rifle

Experience

• Minimum of 5 years' experience in the security industry in a management capacity.
• Previous experience within security forces or related security environments will be advantageous.
• Proven experience in managing multi-site security operations.

Technical Skills

• Computer literacy, including proficiency in Microsoft Office.
• Strong understanding of SLA and KPI management.
• Incident reporting and risk assessment experience.
• Knowledge of security legislation, procedures, and industry best practices.

Personal Attributes

• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Strong client engagement and relationship management abilities.
• Ability to work under pressure and make sound decisions.
• Professional, diligent, and presentable.
• Strong planning, organisational, and problem-solving skills.
• Ability to take ownership and accountability for operational performance.

Additional Requirements

• Bilingual (English and at least one additional South African language).
• Own reliable transport and willingness to travel for after-hours and weekend site visits.
• Clean disciplinary, criminal, and credit records.
• Ability to obtain a medical fitness certificate.
• All shortlisted candidates will be subject to screening and vetting processes.

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