Network Support Engineer

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.


• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.


• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).


• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.


• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.


• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.


• Patch and dress cables to basic professional standard (as instructed).


• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Connecting console and granting remote access session (screen share/terminal access where applicable).


• Executing clearly provided command steps (copy/paste) when approved.


• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

• 2+ years of hands-on experience supporting enterprise network infrastructure.


• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.


• Experience with console connections and network device installation.


• Familiarity with structured cabling and patch panels.


• Ability to follow technical instructions accurately and work within documented procedures.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills and ability to work effectively with remote technical teams.


• Ability to work independently at customer sites.


• Willingness to travel to customer locations when required.

• Working at Heights Training Certificate.


• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem


• Good internet connection


• Laptop (with console software like PuTTY) and proper console drivers


• Pen drive Minimum: 4 to 8GB without any data (May be required to format)


• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)


• Console cable - RJ45-to-USB-C


• Console cable - RJ45-to-mini-USB


• Multimeter (to check power output if needed)


• Laptop – MS Teams, Zoom, Putty ,Webex


• Cat5 cable (Straight 1, Crossover cable 1)


• 4G Connection Dongle


• Basic Screwdriver Kit


• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.


• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.


• Experience working in data centers or enterprise network environments.


• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language


• Network Device Installation


• Hands & Feet Support


• Rack & Stack


• Structured Cabling


• Console Access


• Switches, Routers & Firewalls


• Basic Network Configuration


• Hardware Troubleshooting


• Communication & Customer Service


• Documentation & Reporting

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