Warehouse Inbound Manager

Duties

Warehouse & Receiving Operations

• Manage the daily operation of the Receiving and supporting warehouse functions.
• Oversee the receiving and off-loading of supplier trucks and containers.
• Ensure stock is received accurately, checked against supplier documentation and confirmed in good order and condition.
• Ensure all stock is correctly barcoded, labelled and processed before being released into the warehouse.
• Ensure receiving procedures and SOPs are consistently followed.
• Manage the movement of stock between departments, including stock transfers and production / build-up orders.

Inventory & Stock Control

• Drive high levels of inventory accuracy and stock control.
• Manage and participate in regular cycle counts and stock takes.
• Monitor and investigate stock variances, shortages and missed picks.
• Ensure corrective actions are implemented and provide feedback to management.
• Maintain accurate warehouse records and documentation.

Credit & Returns / Administration

• Manage the Credit & Returns process, ensuring returned goods are correctly identified, documented and processed.
• Ensure accurate filing and control of PODs, credit notes, route sheets and other warehouse documentation.
• Ensure outstanding documentation is followed up and resolved.

Housekeeping & Warehouse Standards

• Maintain high standards of warehouse cleanliness, organisation and housekeeping.
• Ensure stock is safely stored and pick faces and bin locations are accurate and replenished.
• Monitor stacking, storage and warehouse safety requirements.
• Manage forklift drivers and ensure equipment is correctly and safely utilised and maintained.

People Management

• Lead, coach, train and develop the warehouse teams.
• Set clear KPIs, productivity targets and individual performance objectives.
• Monitor performance and implement improvement plans where required.
• Manage recruitment, training, discipline and performance management.
• Conduct regular team meetings and maintain strong communication across the department.

Safety, Cost Control & Continuous Improvement

• Ensure compliance with company policies, SOPs and Occupational Health & Safety requirements.
• Promote a strong safety culture and ensure employees are appropriately trained.
• Manage labour utilisation and control operating costs, including overtime.
• Identify inefficiencies and implement improvements to increase productivity, accuracy and service levels.
• Take ownership of daily operational problems and ensure they are resolved quickly and effectively.

Requirements

• A relevant tertiary qualification
• 5+ years' experience in warehouse operations, with at least 2–3 years in a supervisory or management position.
• Strong practical experience in receiving, inventory control and warehouse management.
• Experience managing a team in a busy warehouse environment.
• Proven experience with stock takes, cycle counting, stock variances and inventory investigations.
• A strong understanding of warehouse processes, SOPs and stock movements.
• Experience managing warehouse productivity and performance through measurable KPIs.
• Good knowledge of warehouse safety and OHSA requirements.
• Experience with an ERP or Warehouse Management System.
• Strong computer, reporting and administrative skills.
• Excellent communication, organisational and problem-solving abilities.

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