Senior Hotel Operations Manager

About the Role

Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the daily operations of a prestigious establishment in the heart of Johannesburg . You will be responsible for ensuring the highest standards of service, guest satisfaction, and operational efficiency across all departments, including front desk, housekeeping, food and beverage, and maintenance. This role demands strong leadership, strategic thinking, and a passion for delivering exceptional hospitality experiences. The ideal candidate will thrive in a fast-paced environment and possess a proven track record of success in hotel management, contributing to a positive and productive work atmosphere.

Key Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
• Manage and lead all hotel departments, ensuring seamless coordination and high performance.
• Oversee budgeting, cost control, and revenue management to meet financial targets.
• Implement and maintain stringent quality standards for service, hygiene, and safety.
• Recruit, train, and mentor a high-performing team of hospitality professionals.
• Conduct regular performance reviews and provide constructive feedback to staff.

Requirements

• Minimum of 5 years of experience in a senior hotel management role.
• Proven experience in operations management, including staff supervision and financial oversight.
• Strong understanding of hotel operations, including front office, F&B, and housekeeping management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and standard office applications.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career advancement within the group.
• Employee discounts on accommodation and dining.
• A vibrant and supportive work environment with a focus on team collaboration.

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