Front Of House Manager - Stellenbosch

Historic Wine Farm based close to Stellenbosch is looking for an experienced; energetic and hands-on Front of House Manager to oversee the guest-facing operations across the Wine Tasting Centre, Farm Shop and Restaurant. This is a varied role suited to someone who enjoys working in a hospitality environment ; has strong people and organisational skills ; and takes pride in delivering exceptional guest experience.

Duties

• Oversee the day-to-day front of house operations across the Wine Tasting Centre, Farm Shop and Restaurant.
• Ensure a consistently warm, professional and positive guest experience.
• Lead; manage and motivate the FOH team, including training, performance management and day-to-day supervision.
• Prepare and manage staff rosters and ensure appropriate staffing levels.
• Manage stock control, ordering and inventory across the relevant departments.
• Oversee and assist with sourcing new and interesting products for the Farm Shop.
• Maintain high standards of presentation, cleanliness and service.
• Handle guest queries, feedback and complaints professionally.
• Assist with the planning, coordination and hosting of small events and functions.
• Work closely with the kitchen, management and wider farm team to ensure smooth daily operations.
• Identify opportunities to improve service, sales and the overall guest offering.

Requirements

• Proven FOH management experience, ideally within a restaurant, wine estate, boutique hospitality or similar environment.
• Confident managing and leading a team.
• Highly organised and able to multitask in a busy environment.
• Excellent communication and interpersonal skills.
• Hands-on; proactive and willing to get involved in all aspects of the operation.
• Strong attention to detail and high standards of service.
• Interest in food, wine, hospitality and retail.
• Commercially minded, with an understanding of stock, ordering and cost management.
• Comfortable hosting guests and small events.
• Interest in, or experience with, padel would be advantageous

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