Italian Customer Support
Italian Written Customer Support Agent
Job Description and Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.
You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.
Client Spec:
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
Responsibilities:
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
- Process both client-generated and internally generated service request tickets within specified delivery times.
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
- Flexibility to take on additional tasks as directed by Team Leader.
Requirements:
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds:
- Italian (Level C1/C2)
- English (Level B2)
The position is in office.
Office location: Somerset West, Western Cape
Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)
Careers@outsource-x.com
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