Broker Commissions Administrator

Role Purpose

• To ensure accurate and efficient support services are provided to the company sales and third party distribution sales commission departments.

Requirements

• Minimum of 1 to 2 years relevant experience Healthcare experience (essential)
• Basic Health industry experience (essential)

Duties & Responsibilities

PROCESS

• Address all queries missing and/or inconsistent data with source document author and ensures resolution.
• Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Verify all rejected transactions and take necessary corrective action for the flow of funds to take place.
• Adhere to all procedures and processes to improve service delivery.
• Ensure Service Level Agreements are met and exceeded. Drive and support effective teamwork within the department.
• Engage in appropriate training interventions to promote own professional development.
• Ensure to demonstrate the companys values on a daily basis. Identify expiries and check for updates to be done timeously in order to ensure that funds can flow.
• Verify allocated transactions and do necessary adjustments to source where required.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

PEOPLE

• Build strong relationships through providing specialist knowhow and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Competencies

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems,
• Interpreting Data: Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively,
• Adopting Practical Approaches: Applies practical skills when investigating issues prefers to learn by doing is practically minded and applies common sense,
• Interacting with People: Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people,
• Establishing Rapport: Builds rapport and puts people at ease is engaging and welcomes people finds it easy to make friends,
• Articulating Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information,
• Checking Things: Is meticulous in finding errors ensures accuracy by being thorough and checking details produces high quality work by being detailed,
• Producing Output: Is focused on activity and works quickly keeps busy and maintains productivity is comfortable multitasking to produce output.

Closing Date

• 2026/09/08