Front Desk Co-Ordinator

Johanneburg, South Africa | Posted on 20/09/2025

The Front Desk Co-Ordinator is thefirst point of contact for clients and plays a key role in ensuring smoothday-to-day salon operations. This role requires excellent communication skills,strong organisational abilities, and a passion for delivering exceptionalcustomer service. The Front Desk Co-ordinator manages bookings, clientenquiries, and administrative duties while supporting the salon team.

Key Responsibilities:

• Welcome clients warmly, creating a professional and friendly firstimpression.
• Manage appointment bookings, confirmations, and cancellationsusing the salon’s scheduling system.
• Handle incoming calls, emails, and walk-in enquiries in acourteous and efficient manner.
• Process payments, maintain accurate till records, and manage dailycash-up procedures.
• Ensure the front desk and reception area are tidy, organised, andstocked with promotional materials.
  
• Support marketing initiatives such as promoting treatments,products, and salon specials.
  
• Assist with stock control, including product sales and retailinventory management.
  
• Provide administrative support to salon management, includingstaff scheduling and reporting when required.
  
• Address client complaints or concerns professionally, escalatingissues to management when needed.
  
• Build strong client relationships to encourage repeat business andreferrals.
  

Requirements

• Previousexperience in a reception, administrative, or front-of-house role (beauty, spa,or hospitality industry advantageous).
• Strongcommunication and interpersonal skills.
• Excellentorganisational skills with attention to detail.
• Ability tomultitask and work effectively under pressure.
• Computerliteracy (appointment booking systems, MS Office, or similar software).
• Professional,well-groomed appearance in line with salon standards.
• Passion forcustomer service and the beauty industry.

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