Credit Control Manager

Job Description

Our client is seeking an experienced Credit Control Manager, to join their Port Elizabeth team

• Overseedaily operations across all collection channels (call centre and legalcollections)
• Ensurecollection strategies are executed efficiently to meet or exceed recoverytargets
• Monitor andmanage operational costs, productivity, and resource allocation
• Implementand refine operational workflows to improve efficiency and scalability
• Define,track, and report on key operational KPIs (e.g. collection rates, contactratios, PTP conversion, cost-to-collect)
• Analyseperformance data and implement corrective actions where required
• Drivecontinuous improvement initiatives based on data driven insights
• Ensure fullcompliance with applicable legislation and regulations, including:
• NationalCredit Act (NCA)
• Council forDebt Collectors (CDC) rules
• Protectionof Personal Information Act (POPIA)
• ConsumerProtection Act (CPA)
• Lead,mentor, and develop team leaders and operational staff
• Setperformance objectives, conduct performance reviews, and manage disciplinaryprocesses where necessary
• Foster ahigh-performance, ethical, and customer-centric culture
• Supportrecruitment, onboarding, and training of operational staff

Requirements

• Grade12
• Bachelor'sdegree in Business Management, Operations Management, Finance, or a relatedfield will be advantageous
• Relevantdebt collection or credit management certifications will be advantageous
• Minimum 5years' experience in a debt collection, credit, or financial servicesenvironment
• Minimum 3years' experience in a senior operational or management role
• Provenexperience managing large operational teams and complex workflows
• Strongunderstanding of South African debt collection legislation and regulatoryframeworks
• Proficientin collections systems, reporting tools, and Microsoft Excel

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