IT Support & Systems Technician

Requirements

In order to be considered the following is required:

• Matric certificate, with a Diploma or Certification in IT (e.g. A+, N+) preferred


• At least 3 years experience in a help desk, IT support or junior systems administration role


• Valid drivers license and access to a reliable, roadworthy vehicle (essential not a remote or hybrid role)


• Solid understanding of desktop hardware, software installation and basic network troubleshooting


• Exposure to SFTP / FTP administration and SSH key-based authentication


• Familiarity with Windows Server environments and basic server administration


• Comfortable using help desk / ticketing software to log and track support requests


• Working knowledge of Microsoft 365 administration (user / mailbox management)


• Understanding of backup and restore concepts and processes


• Exposure to anti-virus administration and endpoint protection tools


• Comfortable using asset tracking tools and help desk / ticketing software


• Exposure to firewall technologies and network security concepts


• Familiarity with Microsoft Azure, virtualisation technologies or data-centre / hosting operations

Responsibilities

• Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup


• Assist with server builds and take new builds/releases live in production, including basic post-deployment monitoring


• Travel to data-centre co-location facility to assist with physical server installation and hardware changes


• Request quotes and stock availability from hardware / software vendors and coordinate hardware repairs and servicing with external suppliers


• Support and troubleshoot internal web applications and services, including diagnosing and resolving outages


• Draft and maintain SOPs, knowledge-base articles and internal IT activity reports for management


• Asset Tracking: Maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status


• Backup & Restore: Monitor daily backup jobs and perform file / system restores as needed to ensure business continuity

They are looking for a self-motivated, responsible individual who takes full ownership of their work and can be trusted to work independently with minimal supervision. Strong attention to detail and a track record of reliable, accurate work, particularly when handling credentials, server configurations and partner data. Demonstrable reliability and accountability, with a valid drivers licence and access to a reliable personal vehicle for regular travel between sites

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

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