Area Manager Market Related

Area Manager

A position has become available for an Area Manager to join our dynamic team, based at the following Region:

• Johannesburg

Overall Purpose of the Job:

To lead and manage Casas within an allocated portfolio to improve performance, growth, and profitability. Manage multiple Franchise and Corporate owned Casas.

Duties & Responsibilities

People Management:

• Provide input and implement Nando’s People policies and procedures.
• Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, maximize returns on investments, and increase productivity.
• Participate in recruitment and talent management activities for the portfolio (including succession planning and capacity building) and ensure the implementation of required training throughout the portfolio.
• Determine headcount and salary allocation within Casas, authorizing all new appointments and payment thereof.
• Implement the climate survey action plan for portfolio.
• Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations.
• Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings.
• Monitor behavior in the Casa to ensure that any form of abuse of Nandocas is reported, addressed, and managed accordingly.
• Onboard new managers for the Casas in the portfolio.
• Create an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning, and development.
• Partner with Patraos to set personal development goals and provide feedback on a regular basis.
• Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio.
• Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities.
• Complete and action all people-related processes on People Central.

Operational Management:

• Oversee Casa activity including Escudo (Internal Compliance Audit), Talk to Nandos, SOS, Qpro (External Compliance Audit) and sales growth indicators to ensure alignment with corporate goals and operational objectives.
• Manage adherence to Brand standards and operating policies and procedures.
• Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour, and other related legislation.
• Conduct regular Casa visits to identify problems, concerns, and opportunities for improvement.
• Respond to crisis situations and work with the Patrao to resolve and implement preventative measures.
• Address and resolve customer complaints that have been escalated.
• Address and rectify identified breaches and operational directives.
• Work with the Patrao to establish impact and mitigation plans for potential disruptions.
• Maintain an optimum headcount for Casas within the portfolio.
• Coordinate activities for revamp and acquisition projects.
• Ensure trading, liquor, and Halaal licenses/certifications are in place.
• Monitor gross profit in line with monthly theoretical.
• Identify risks and factors affecting business continuity and implement plans to improve the business.
• Track the scorecard (HHIYH/ Brand Scorecard) for Casas and work with the Patrao to address concern areas.
• Report on key metrics for the portfolio, including presenting a quarterly review.
• Onboard new and acquisition Casas for the portfolio.
• Work with the Loss Prevention Officer to identify and implement risk management and prevention controls.
• Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects.
• Monitor emergency drills within the portfolio to ensure Patrao compliance.
• Implement and drive all projects as per project plans.
• Share learnings and oversee the implementation of best practice across the Casas.

Marketing and Business Development:

• Provide input into development and implementation of plans and strategies for growth within portfolio.
• Monitor the implementation of national, regional, and local marketing plans and initiatives.
• Work with Marketing to identify and manage marketing activation and stimulate localized marketing initiatives.
• Coordinate and execute quarterly CSI and community initiatives.
• Scan the local area portfolio to identify emerging trends that will affect the Casas.
• Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth.

Budgeting and Financial Management:

• Provide input into the annual budget and forecasting process.
• Monitor adherence to financial policies, processes, and budgets.
• Monitor Casa performance and daily sales figures versus budget and targets.
• Monitor Casa expenses, analyzing variances and initiating corrective action.
• Coordinate the financial review process.
• Report operational and financial risk to senior management for analysis and mitigation.
• Submit requests to sell or dispose of assets.
• Submit new asset requisition and tagging paperwork.
• Decide on the repair and replacement of equipment and submit capex request.
• Verify and authorize repairs and maintenance invoices.

Property Management:

• Manage relocation, enlargement, and revamp projects.
• Identify opportunities for new viable sites within the portfolio.
• Complete the required questionnaire for revamps and relocations.

Desired Experience & Qualification

Education:

• Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management).

Legal Requirements:

• Driver’s License.

Experience:

Minimum

• 5-8 years’ experience in a middle management role in a restaurant or retail environment.

Advantageous

• 2-3 years’ experience in a senior management role in a similar environment.
• Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers.

Knowledge:

• Knowledge of restaurant operations including people, product and customer processes (Advanced).
• Knowledge of running of multiple restaurants / business units (Advanced).
• Knowledge of real estate for business and footprint expansion (Intermediate).
• Knowledge of labour practices and bargaining councils (Advanced).
• Knowledge of Nando’s Technical Operations Standards and back office systems (Advanced).
• Knowledge of operations audits (Advanced).
• Communication skills – both written and verbal (Advanced).
• Coaching and mentoring skills (Advanced).

Package & Remuneration

Market Related

• Food & Beverages

#J-18808-Ljbffr