Customer Service Representative - Retail

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Polokwane , working a hybrid schedule that includes both in-store and remote support. You will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a positive shopping experience. This role requires excellent communication skills and a genuine desire to help customers, contributing to customer loyalty and satisfaction. You will handle a mix of in-person interactions and remote support via phone and email.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about products and services.
• Resolve customer complaints and issues efficiently and professionally, escalating when necessary.
• Process returns, exchanges, and other transactions with accuracy.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain a high level of product knowledge and stay updated on promotions and store policies.
• Contribute to a positive team environment and support colleagues as needed, utilizing both on-site and remote communication tools.

Requirements

• Previous experience in a customer service role, preferably within a retail environment.
• Excellent communication and active listening skills.
• Proficiency in using basic computer systems and CRM software.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.
• Flexibility to work a hybrid schedule, including some weekends, in Polokwane.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Employee discounts on merchandise.
• Training on customer service techniques and product knowledge.
• Opportunities to develop skills in both in-person and remote customer support.
• A supportive and dynamic team atmosphere.

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