Social Media Officer - E-commerce Focus

About the Role

Our client is seeking a proactive and creative Social Media Officer with a strong focus on e-commerce to join their team in Soweto . This role is integral to managing our daily social media operations, creating engaging content, and fostering a vibrant online community around our products. You will be responsible for executing social media strategies, interacting with customers, and contributing to the overall growth of our online sales channels. This is an excellent opportunity for a budding social media professional to gain valuable experience and make a tangible impact in a fast-paced e-commerce environment.

Key Responsibilities

• Manage the daily posting schedule across all relevant social media platforms, ensuring content is timely and engaging.


• Create and adapt content, including visuals and written copy, to suit different social media channels and brand guidelines.


• Monitor social media channels for comments, messages, and mentions, responding promptly and professionally to customer inquiries.


• Assist in the execution of social media marketing campaigns and promotional activities to drive traffic and sales.


• Track social media engagement metrics and contribute to regular performance reports.


• Engage with followers, participate in relevant conversations, and help build a strong online community in Soweto .

Requirements

• Previous experience in social media management or marketing, preferably within an e-commerce context.


• Proficiency in using social media platforms and basic content creation tools (e.g., Canva).


• Strong understanding of social media best practices and audience engagement techniques.


• Excellent written communication skills and a friendly, customer-focused demeanor.


• Ability to multitask, manage time effectively, and work collaboratively.


• A keen interest in e-commerce and digital marketing trends.

Benefits

• Competitive annual salary.


• Opportunities for professional development and skill enhancement in social media marketing.


• Employee discounts on our range of e-commerce products.


• A supportive and dynamic team environment.


• Regular opportunities for team engagement and professional networking events.

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