Helpdesk Analyst

About the Role

Our client is actively recruiting a diligent Helpdesk Analyst to be a crucial part of their support infrastructure in Pretoria . This role focuses on providing first-level technical support, resolving user issues efficiently, and ensuring a smooth technological experience for all employees. You will be the first point of contact for IT-related problems, requiring a blend of technical aptitude and excellent customer service skills. This position offers the advantage of a remote setup, allowing you to work from anywhere while supporting the operations in Gauteng .

Key Responsibilities

• Log, prioritize, and resolve incoming user support requests and incidents.


• Provide remote technical assistance for hardware, software, and network issues.


• Install, configure, and maintain computer hardware and software.


• Assist with user account management and access control.


• Develop and maintain helpdesk documentation and user guides.


• Escalate unresolved issues to senior IT staff or relevant teams.

Requirements

• 1-2 years of experience in a helpdesk or technical support role.


• Familiarity with Windows and macOS operating systems and common business applications.


• Basic understanding of network concepts and troubleshooting.


• Excellent communication and customer service skills, especially in a remote setting.


• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary and benefits package.


• Fully remote work arrangement, offering great flexibility.


• Professional development opportunities and certifications.


• Supportive team environment focused on collaboration.


• Contribute to the efficiency of operations from the convenience of your home office, supporting teams in Pretoria .

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