Area Manager KwaZulu-Natal / Johannesburg

Area Manager

A position has become available for an Area Manager to join our dynamic team, based at the following Region:

• Johannesburg

Overall Purpose of the Job:

To lead and manage Casas within an allocated portfolio to improve performance, growth and profitability. Manage multiple Franchise and Corporate owned Casas.

Duties & Responsibilities

People Management:

• Provide input and implement Nando’s People policies and procedures
• Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, to maximise returns on investments, and to increase productivity
• Participate in recruitment and talent management activities for the portfolio (including succession planning and capacity building) and ensure the implementation of required training throughout the portfolio
• Determine headcount and salary allocation within Casas, authorising all new appointments and payment thereof
• Implement the climate survey action plan for portfolio
• Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
• Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management
• Monitor behaviour in the Casa to ensure that any form of abuse of Nandocas is reported, addressed and managed accordingly
• Onboard new managers for the Casas in the portfolio
• Create an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning and development
• Partner with Patraos to set personal development goals and provide feedback on a regular basis
• Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
• Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities
• Complete and action all people-related processes on People Central

Operational Management:

• Oversee Casa activity to ensure alignment with corporate goals and operational objectives
• Manage adherence to Brand standards and operating policies and procedures
• Implement and enforce Company regulations and ensure compliance with Occupational Health and Safety, Labour and other related legislation
• Conduct regular Casa visits to identify problems, concerns and opportunities for improvement
• Respond to crisis situations and work with the Patrao to resolve and implement preventative measures
• Address and resolve customer complaints that have been escalated
• Address and rectify identified breaches and operational directives
• Work with the Patrao to establish impact and mitigation plans for potential disruptions
• Maintain an optimum headcount for Casas within portfolio
• Coordinate activities for revamp and acquisition projects
• Ensure trading, liquor and Halaal licenses/certifications are in place
• Monitor gross profit in line with monthly theoretical
• Identify risks and factors affecting business continuity and implement plans to improve the business
• Track the scorecard for Casas and work with the Patrao to address concern areas
• Report on key metrics for the portfolio, including presenting a quarterly review
• Onboard new and acquisition Casas for the portfolio
• Work with the Loss Prevention Officer to identify and implement risk management and prevention controls
• Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects
• Monitor emergency drills within the portfolio to ensure Patrao compliance
• Implement and drive all projects as per project plans
• Share learnings and oversee the implementation of best practice across the Casas

Marketing and Business Development:

• Provide input into development and implementation of plans and strategies for growth within portfolio
• Monitor the implementation of national, regional and local marketing plans and initiatives
• Work with Marketing to identify and manage marketing activation and stimulate localised marketing initiatives
• Coordinate and execute quarterly CSI and community initiatives
• Scan the local area portfolio to identify emerging trends that will affect the Casas
• Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth

Budgeting and Financial Management:

• Provide input into the annual budget and forecasting process
• Monitor adherence to financial policies, processes and budgets
• Monitor Casa performance and daily sales figures versus budget and targets
• Monitor Casa expenses, analysing variances and initiating corrective action
• Coordinate the financial review process
• Report operational and financial risk to senior management for analysis and mitigation
• Submit requests to sell or dispose of assets
• Submit new asset requisition and tagging paperwork
• Decide on the repair and replacement of equipment
• Verify and authorise repairs and maintenance invoices

Property Management:

• Manage relocation, enlargement and revamp projects
• Identify opportunities for new viable sites within the portfolio
• Complete the required questionnaire for revamps and relocations

Desired Experience & Qualification

Education:

• Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management)

Legal Requirements:

• Driver’s License

Experience:

Minimum

• 5-8 years’ experience in a middle management role in a restaurant or retail environment

Advantageous

• 2-3 years’ experience in a senior management role in a similar environment
• Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers

Knowledge:

• Knowledge of restaurant operations including people, product and customer processes (Advanced)
• Knowledge of running of multiple restaurants/business units (Advanced)
• Knowledge of real estate for business and footprint expansion (Intermediate)
• Knowledge of labour practices and bargaining councils (Advanced)
• Knowledge of Nando’s Technical Operations Standards and back office systems (Advanced)
• Knowledge of operations audits (Advanced)
• Communication skills – both written and verbal (Advanced)
• Coaching and mentoring skills (Advanced)

Package & Remuneration

Market Related

• Food & Beverages

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