Restaurant Supervisor

About the Role

Our client is looking for an energetic and service-oriented Restaurant Supervisor to join the team at a vibrant eatery in East London . This role involves overseeing daily restaurant operations, managing front-of-house staff, ensuring exceptional customer service, and maintaining a positive dining atmosphere. You will be responsible for leading the service team, handling guest inquiries, and ensuring smooth service flow, contributing to the restaurant's success and reputation. The ideal candidate has a strong work ethic and a passion for hospitality.

Key Responsibilities

• Supervise and coordinate the daily activities of the restaurant's front-of-house staff.
• Ensure prompt, efficient, and friendly service to all guests, meeting service standards.
• Handle guest requests, inquiries, and complaints effectively and professionally.
• Train new service staff on menu knowledge, service procedures, and restaurant policies.
• Maintain cleanliness and organization of the dining area and service stations.
• Assist with inventory management and opening/closing procedures.

Requirements

• Minimum of 2 years of experience in a supervisory or leadership role within the restaurant industry.
• Excellent knowledge of food and beverage service, including menu items and pairings.
• Strong communication and interpersonal skills, with the ability to motivate a team.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• A positive attitude and a strong commitment to customer satisfaction.
• High school diploma or equivalent; hospitality certifications are a plus.

Benefits

• Competitive hourly wage and potential for tips.
• Employee discounts on meals and beverages.
• Opportunities for career growth within the restaurant group.
• Staff meals provided during shifts.
• A friendly and fast-paced work environment in East London.

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