Claims Handler

About the Role

Our client is looking for a diligent and customer-focused Claims Handler to join their dedicated team in Nelspruit . You will manage the claims process from notification to settlement, providing clear communication and efficient service to policyholders. Your role is essential in ensuring that claims are processed accurately and promptly, maintaining customer satisfaction and upholding the company's commitment to service excellence. Join a supportive team in a region known for its natural beauty, where you can build a rewarding career in the insurance industry, contributing to positive customer outcomes in Mpumalanga.

Key Responsibilities

• Receive and log new insurance claims accurately and efficiently.
• Assess claims against policy terms and conditions to determine coverage.
• Gather necessary documentation and information from claimants and third parties.
• Communicate claim status updates regularly to policyholders.
• Process claims payments and manage claim files with meticulous attention to detail.
• Identify potential fraudulent claims and elevate them for further investigation.
• Provide excellent customer service throughout the claims process.

Requirements

• Previous experience in claims handling or customer service, preferably within insurance.
• Understanding of insurance policies and claims procedures.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in using claims management systems and standard office software.
• A commitment to providing exceptional customer service.

Benefits

• Competitive salary and potential for performance bonuses.
• Ongoing training in claims management and insurance best practices.
• Opportunity to work in a growing team in the scenic region of Nelspruit .
• Standard employee benefits package including medical aid.
• A supportive work environment that values efficiency and customer care.

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