Area Manager - Retail Betting Operations

Responsibilities

Take ownership of the commercial and operational performance of a portfolio of retail betting branches. Drive consistent growth in betting turnover, revenue and branch profitability. Monitor daily, weekly and monthly branch performance and identify opportunities for improvement. Identify underperforming branches and develop and implement effective recovery plans. Drive sales strategies, promotions and local initiatives to increase foot traffic and betting activity. Identify opportunities to increase revenue per customer and improve betting product mix. Conduct regular branch visits and operational audits. Lead, coach and performance-manage Branch Managers. Ensure appropriate staffing levels, productivity and operational standards across the portfolio. Monitor operational costs and identify opportunities to improve efficiencies and profitability. Ensure effective cash management, reconciliation processes and internal controls. Maintain compliance with company policies, gambling regulations, licensing requirements, FICA and POPIA. Drive high standards of customer service and implement initiatives that improve customer loyalty and retention. Identify new revenue opportunities, potential locations and local partnership opportunities. Monitor competitor activity and adapt local strategies accordingly.

Requirements

• National Diploma (NQF Level 6) in Business Administration 45 years operations management experience within a customer-facing or retail environment.
• 45 years experience managing multiple locations, branches or departments.
• Strong commercial understanding of revenue, costs, margins and profitability.
• Proven experience driving customer satisfaction and retention.
• Strong people leadership and performance management capability.
• A proactive, entrepreneurial and commercially driven approach.
• Comfortable working with targets and being held accountable for commercial results.
• Knowledge of the betting and gambling industry, including betting products.
• Understanding of FICA and POPIA requirements.
• Computer literate.
• Valid Code 08 drivers licence.
• Gambling Board licence.

The Person

We are particularly interested in someone who is:

• Commercially driven and results orientated.
• A strong operator who is equally comfortable driving sales and growth.
• Self-motivated and a natural self-starter.
• Entrepreneurial, proactive and opportunity focused.
• Resilient and comfortable working under pressure.
• Strong at developing and holding Branch Managers accountable.
• Customer focused with a strong understanding of retention.
• Hands-on and comfortable travelling regularly between branches.

The Opportunity

This is an excellent opportunity for an experienced multi-site retail or betting professional who wants genuine ownership of a significant branch portfolio and the opportunity to directly influence its commercial performance.

You will have responsibility for driving turnover growth, profitability, customer retention, operational excellence and people performance across your area.

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