Network Operations Specialist - Remote

About the Role

Our client is seeking a proactive and detail-oriented Network Operations Specialist to join their expanding remote team. This position is crucial for the day-to-day monitoring, management, and optimization of their extensive telecommunications network infrastructure, ensuring high availability and performance. As a remote employee, you will play a key role in maintaining the backbone of our client's services, contributing to seamless connectivity for their customer base across various regions. This opportunity is ideal for an individual who excels in a remote setting, thrives on technical challenges, and is passionate about the telecoms sector , working from anywhere in South Africa .

Key Responsibilities

• Monitor network performance and availability using sophisticated monitoring tools, identifying and escalating issues proactively.
• Respond to network alerts and incidents, perform initial troubleshooting, and coordinate resolution with relevant technical teams.
• Manage network configurations and perform software updates on network devices, ensuring adherence to operational standards.
• Document network events, incident resolutions, and operational procedures in the incident management system.
• Collaborate with network engineering and support teams to implement network changes and improvements effectively.
• Participate in on-call rotation to provide 24/7 support for critical network issues.

Requirements

• Bachelor's degree or equivalent practical experience in IT, Computer Science, or a related field.
• Minimum of 3 years of experience in network operations, monitoring, or support within the telecoms industry.
• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and ticketing systems.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, routing protocols (BGP, OSPF), and switching.
• Experience troubleshooting connectivity, performance, and hardware issues on various network devices.
• Excellent communication skills, ability to work autonomously, and proficiency in remote collaboration tools.

Benefits

• Highly competitive salary and performance-based incentives.
• Comprehensive private health insurance and retirement savings plan.
• Flexible working hours and a fully remote work environment.
• Budget for home office setup and ongoing professional development.
• Access to cutting-edge telecoms technologies and a collaborative team culture.

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