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Customer Care Specialist - East LondonPlacements24 • East London, Eastern Cape, ZA
Customer Care Specialist - East London

Customer Care Specialist - East London

Placements24 • East London, Eastern Cape, ZA
19 days ago
Job description

About the Role

Our client is actively seeking a dedicated and personable Customer Care Specialist to join their team in East London. This role is central to maintaining customer satisfaction and loyalty by providing outstanding service and support. You will interact with customers daily, addressing inquiries, resolving complaints, and ensuring a positive experience with the company's products and services. This on-site position requires a proactive approach and excellent interpersonal skills. If you are passionate about helping others and thrive in a client-focused environment, this opportunity offers a chance to make a significant impact.

Key Responsibilities

  • Handle customer inquiries and requests via phone, email, and in-person interactions.
  • Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.
  • Provide detailed product and service information to customers.
  • Process customer orders, returns, and exchanges accurately.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with other departments to ensure a seamless customer experience.

Requirements

  • Previous experience in customer service, client relations, or a similar role.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving capabilities and the ability to handle difficult situations calmly.
  • Proficiency in using CRM software and standard office applications.
  • Ability to work effectively as part of a team in an office environment.
  • High school diploma or equivalent; additional training in customer service is a plus.

Benefits

  • Competitive salary package commensurate with experience.
  • Access to comprehensive health and wellness programs.
  • Opportunities for professional development and career advancement.
  • Paid time off and company holidays.
  • A supportive and friendly work environment.

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Customer Care Specialist - East London • East London, Eastern Cape, ZA

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