Office Administrator / Customer Service

The position is responsible for the general office administration function of the Radiopharmacy division and also nationally, including but not limited to the correct and timeous pro-forma invoicing, logistics and dispatch of Radiopharmacy and Nuclear related products.

Individuals who apply must have experience in a similar role within the medical or laboratory industry.

Order processing and invoicing
Capturing and invoicing of Cape Town orders
Capturing and processing FDGs
Monitoring ADSL ordering
Invoicing of additional LTE invoices to practices
Ensuring that customer orders are available on time taking into consideration the preparation time, calibration time and delivery time.

Generating of quotes
Creating quotes for Pharmacy, Nuclear and radiotherapy.
Create and process pro forma.

Customer Queries
Resolve customer queries.
Co-ordinate deliveries with drivers.1.
Order processing and invoicing
Capturing and invoicing of Cape Town orders.
Capturing and processing FDGs.
Monitoring ADSL ordering.
Invoicing of additional LTE invoices to practices
Ensuring that customer orders are available on time taking into consideration the preparation time, calibration time and delivery time.

Generating of quotes
Creating quotes for Pharmacy, Nuclear and radiotherapy
Create and process pro forma.

Customer Queries
Resolve customer queries.
Co-ordinate deliveries with drivers.

Lease with clients on any production failures
Assist with pharmacy stock
Manage inter branch transfers
Manage SCT transfers between lab and pharmacies
Monitor min/max levels of stock

Administration
General ad hoc administration tasks as and when required by the position and other departments.

Qualifications
A Grade 12 certificate is a minimum requirement.
Advanced relevant post-graduate studies or qualifications in medical / laboratory or a radio-pharmaceuticals field, will be an advantage.

Experience required
Minimum of 2 years experience working in a Medical Manufacturing environment/Laboratory or relevant industry;
Computer literacy in Microsoft Office (Excel, Word, PowerPoint) is required.
Good verbal communication skills required for interaction with colleagues as well as customers;
Good written communication skills in order to prepare Emails, Reports and procedures.
Good conflict handling ability