HR Operations Manager – M4

• This role is essential to the modernization and digitization of HR, enabling a seamless employee experience and strengthening business agility across the Sales Area.

Key Performance Areas:

STRATEGIC PLANNING

• Participate in the formulation of the People strategy aligned with the Sales Area strategy.
• Develop the Human Resource (HR) Operations Strategy for the Sales Area aligned to the Business Area People strategy.
• Implement the approved HR Operations strategy within the Sales Area and communicate to the team.
• Adjust the Human Resource operations strategy to meet changing markets and competitive conditions.
• Develop, review and update HR policies within the sales area in consultation with key stakeholders.
• Scan the environment (both international and national) and identify HR emerging trends that would impact the business and the management of people therein.
• Provide strategic advice on compliance and implementation of M&As from the management of people perspective.

TACTICAL LEADERSHIP AND DELIVERY OF HR OPERATIONS

• Translate the HR Operations and People Strategy into regional, actionable plans and SLAs.
• Accountable for tactical target setting for HR Operations across the Sales Area.
• Ensure decisions are guided by functional HR Strategy and priorities with mid to long-term horizon.
• Lead teams delivering across the HR operations value chain in areas including but not limited to:
• HR master data management,
• Talent acquisition/onboarding/offboarding,
• performance management,
• talent management and succession planning,
• employee relations,
• employee engagement,
• contractual documentation,
• payroll interface activities,
• compensation and benefits,
• and process governance.
• Allocate resources effectively and monitor performance to ensure operational outcomes meet functional priorities.

COMPLIANCE, GOVERNANCE AND RISK MANAGEREMENT

• Ensure compliance with labour legislation, global policies, Workday data standards, and audit requirements across the countries.
• Lead the implementation of corrective actions following audits or risk reviews.
• Serve as the accountable owner of HR operational compliance for the region.
• Comply with safety regulations and internal standards and procedures.
• Comply with applicable legislation.
• Monitor compliance of team members to safety regulations, applicable legislation and internal standards and procedures.

OPERATIONAL EXCELLENCE AND CONTINUOUS IMPROVEMENT

• Drive standardization and digitalization of HR processes in collaboration with HR Shared Services and Global HR Operations.
• Lead cross-border initiatives to improve process efficiency and eliminate fragmentation.
• Evaluate HR operational KPIs to identify and implement improvements.

PEOPLE LEADERSHIP

• Lead, coach, and develop HR Operations professionals, ensuring capability growth and high engagement.
• Establish performance standards and foster a culture of accountability and continuous improvement.
• Manage performance of subordinates through the development of performance agreements and conducting performance reviews.
• Create learning opportunities for subordinates through the identification of areas for development, coaching and recommending formal functional training when required.
• Implement talent management and succession planning frameworks.
• Manage sound employee relations in accordance with HR policy and procedures.

Your Profile:

Education and Qualifications:

• Bachelor’s degree in HR or equivalent , Business Administration, Industrial Psychology, or related discipline
• Master’s degree and/or HR certification advantageous Computer literacy

Experience:

• 8+ years relevant HR experience, with significant exposure to HR operations
• Strong experience managing multi-country HR environments
• Experience leading senior specialists or team leads
• Proven track record driving digital HR transformation and process improvement
• In-depth understanding of HR Operations, HR governance, employment legislation, HR systems (Workday), and workforce data principles.
• Must understand both HR functional strategy and business operational demands.

Competencies:

• Communication skills
• Conflict management
• Customer and delivery focus
• Employee relations
• Performance and talent management
• Planning and organising
• Problem solving

Deadline:15th September,2026