Chief Circulation & Client Services Lead

Department Description / Departement Beskrywing Library and Information Service Head: Circulation (Post Level 9) (Stellenbosch Campus) Ref. BIB/350/0826 The incumbent is responsible for the overall management of the Circulation Division of the Library and Information Service at Stellenbosch University (SU). This Division consists of the borrowing, short loans and interlibrary loans sections and a close working relationship with the branches is necessary to ensure uniform policies and procedures. The incumbent is also responsible for quality assurance management and evaluation as well as the human resources management of staff. The Circulation Division has a strong personal and virtual client focus that the incumbent has to direct and partake in. This includes liaising, communicating and marketing. The incumbent is also responsible for coordinating the reporting of maintenance needed as well as various administrative tasks. Biblioteek en Inligtingsdiens Hoof: Sirkulasie (Posvlak 9) (Stellenbosch-kampus) Verw. BIB/350/0826 Die posbekleër is verantwoordelik vir die oorhoofse bestuur van die Sirkulasie-afdeling van die Biblioteek- en Inligtingsdiens by die Universiteit Stellenbosch (US). Die Afdeling bestaan uit die uitleen-, reserwe- en interbiblioteeleningsaktiwiteite, en 'n noue samewerking met die takbiblioteke is noodsaaklik om die eenvormige toepassing van beleide en prosedures te verseker. Die posbekleër is ook verantwoordelik vir gehalteversekering, diens-evaluering en die bestuur van die Afdeling se menslike hulpbronne. Die Sirkulasie-afdeling het 'n sterk persoonlike en virtuele kliëntediensfokus, waaraan die posbekleër leiding moet gee en aktief moet deelneem. Dit sluit skakeling, kommunikasie en die bemarking van dienste in. Daarbenewens is die posbekleër verantwoordelik vir die koördinering van die rapportering van instandhoudingsbehoeftes, asook die uitvoering en koördinering van verskeie administratiewe take. Duties/Pligte Overall management, organising, monitoring and evaluating all borrowing, short loans and interlibrary loan activities and services of the Circulation Division. Overall responsible for circulation standards, policies and procedures to ensure quality and uniform service delivery at the SU Library and the branches; Human resources management; Overall responsible for an effective and efficient client services through continuous liaising, communicating and marketing initiatives; Promoting the Circulation Division, for example its services and the library hours, by various means such as notices, social media and the library webpage. Maintenance assessment and administration (of the physical facility and equipment). Quality assurance management and evaluation. Oorhoofse bestuur, organisering, monitering en evaluering van alle uitleen-, reserwe en interbiblioteekleningsaktiwiteite en -dienste van die Sirkulasie-afdeling. Oorhoofs verantwoordelik vir sirkulasiestandaarde, -beleide en -prosedures om gehalte en eenvormige dienslewering by die US Biblioteek en die takbiblioteke te verseker. Menslike hulpbronbestuur; Oorhoofs verantwoordelik vir effektiewe en doeltreffende kliëntedienste deur middel van volgehoue skakeling, kommunikasie en bemarkingsinisiatiewe; Bekendstelling van die Sirkulasie-afdeling, byvoorbeeld die dienste en biblioteekure, deur gebruik te maak van verskeie metodes soos kennisgewings, sosiale media en die biblioteek Instandhoudingassesering en administrasie (van die fisiese fasiliteite en toerusting). Gehalteversekeringsbestuur en -evaluering Job Requirements/Pos Vereistes A bachelor's degree in Library and Information Science, or a bachelor's degree with a postgraduate diploma in Library and Information Science, or an equivalent qualification. At least three years' experience in a client service division of an academic or research library. Knowledge of interlibrary loan and document delivery procedures. The ability to perform at a middle management level. Strong client- and service-oriented skills. Excellent interpersonal, teamwork and communication skills. A high level of computer proficiency, including sound knowledge of the Windows environment and the Microsoft Office package. 'n B-graad in Biblioteek- en Inligtingkunde, of 'n B-graad plus 'n nagraadse diploma in Biblioteek- en Inligtingkunde, of 'n gelykwaardige kwalifikasie. Minstens drie jaar se ervaring in 'n kliëntediensafdeling van 'n akademiese of navorsingsbiblioteek. Kennis van interbiblioteek- en dokumentleweringsprosedures. Die vermoë om op middelbestuursvlak te funksioneer. Sterk kliënt- en diensingesteldheid. Uitstekende interpersoonlike-, spanwerk- en kommunikasievaardighede. 'n Hoë vlak van rekenaarvaardigheid, insluitend 'n grondige kennis van die Windows omgewing en die Microsoft Office pakket. Recommendation/Aanbeveling Knowledge of the integrated library system, Alma. Kennis van die geïntegreerde biblioteekstelsel, Alma. How to Apply/Hoe Om Aansoek Te Doen The University is committed to employment equity (EE), and appointments will be made in line with the institutional EE Plan. Stellenbosch University reserves the right not to make an appointment. The University reserves the right to investigate qualifications and conduct background checks on all candidates. If you have received no feedback from the University after four to six weeks of the closing date, kindly accept that your application was unsuccessful. Die Universiteit Stellenbosch is tot gelyke indiensneming (GI) verbind, en aanstellings word ooreenkomstig die institusionele GI-plan gemaak. Die Universiteit Stellenbosch behou die reg voor om nie 'n aanstelling te maak nie. Die Universiteit behou die reg voor om kwalifikasies na te gaan en agtergrondinligting oor alle kandidate in te win. Indien u nie binne vier tot ses weke na die sluitingsdatum van die Universiteit verneem nie, aanvaar asseblief dat u aansoek onsuksesvol was. Enquiries/Navrae Enquiries about this post: Ms H Pretorius on 021 808 4382, or at hfp@sun.ac.za Enquiries about remuneration/benefits and technical assistance with the electronic application process: Human Resources Client Services Centre, on 021 808 2753 (Stellenbosch), or 021 938 9636 (Tygerberg), or at sun-e-hr@sun.ac.za Navrae oor hierdie pos: Ms H Pretorius by 021 808 4382, of by hfp@sun.ac.za Navrae oor vergoeding/voordele en tegniese ondersteuning met die elektroniese aansoekproses: Menslike Hulpbronne Kliëntedienssentrum, by 021 808 2753 (Stellenbosch), of 021 938 9636 (Tygerberg), of by sun-e-hr@sun.ac.za #J-18808-Ljbffr