Sales Advisor (Cape Town)

Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures.

About the Role

FNB is recruiting Sales Advisors across multiple outbound sales environments within Personal Segment Suites (PSS). These opportunities sit across distinct product lines, including: Unsecured Loans Desk - Cape Town (2 Positions). Each environment operates with its own focus area, leadership team, and performance objectives, offering candidates the opportunity to specialise within a specific product suite while contributing to the broader PSS sales strategy.

Responsibilities

• Engage customers through outbound channels to promote relevant financial solutions
• Identify customer needs and match them with tailored product offerings specific to your business unit
• Drive sales performance within a structured, target-driven environment
• Deliver a high standard of customer service while adhering to compliance requirements

These opportunities are suited to individuals who thrive in a high-performance sales culture, while also recognising the value of specialisation and product expertise within a focused team. Working in PSS offers you exposure to a diverse sales ecosystem, where different product lines operate in parallel, giving you the opportunity to:

• Develop deep expertise within a specific product set (Transact, Credit Cards, or Unsecured Lending)
• Build a strong foundation in outbound sales methodologies
• Gain visibility into broader career pathways across FNB's sales environments

This role is ideal for professionals who are:

• Passionate about sales and performance-driven environments
• Motivated by targets, incentives, and continuous improvement
• Comfortable operating in a fast-paced outbound contact environment
• Looking to grow within specialised sales teams rather than a generalist role

As a Sales Advisor, your responsibility is to provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offer value-adding solutions within a dynamic environment while adhering to policy and process. You will be able to:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and elevate problems for investigation and resolution Identify and elevate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

You will be an ideal candidate if you:

• A minimum of 1 to 3 years of experience in direct sales
• Have Matric NQFL5, Diploma or Degree would be advantageous
• We are looking for a self-starter

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Important Closing Date Note: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 12/09/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

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