Insurance Operations Manager

About the Role

Our client is seeking a seasoned and strategic Insurance Operations Manager to oversee and optimize the daily operations of their insurance business in the Soweto region. You will be responsible for managing key departments, including claims, underwriting support, and customer service, ensuring efficiency, compliance, and high service standards. This hybrid role requires strong leadership and the ability to foster a productive team environment, both remotely and in the office. Your leadership will drive operational excellence and contribute to the company's overall success.

Key Responsibilities

• Oversee the day-to-day operations of insurance departments, including claims processing, policy administration, and customer support.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Manage and mentor operational teams, fostering a culture of performance and continuous improvement.
• Monitor operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all relevant regulations and industry standards.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in insurance operations management.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, regulations, and best practices.
• Excellent analytical, problem-solving, and communication abilities.

Benefits

• Executive-level salary and comprehensive bonus program.
• Hybrid work arrangement offering flexibility and structured office presence.
• Premium health, retirement, and life insurance benefits.
• Generous annual leave and opportunities for further education.
• Strategic leadership role with significant impact on business performance.

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