Assistant General Manager | Luxury Boutique Hotel | Plettenberg Bay | Lb

Kendrick Recruitment is seeking a polished and capable Assistant General Manager to join a beautiful luxury boutique hotel in Plettenberg Bay . This is an excellent opportunity for an experienced hospitality professional who is confident managing day-to-day operations, supporting a senior management team and ensuring consistently high standards across the guest experience. The successful candidate will be hands-on, guest-focused and highly organised, with the ability to lead a team, solve problems calmly and keep the operation running smoothly. This role would suit someone with strong hotel or lodge management experience who is ready for increased responsibility while still enjoying being closely involved in the daily operation.

Key Responsibilities

• Support the General Manager with the smooth day-to-day running of the hotel.
• Maintain high standards across front office, housekeeping, food and beverage and guest services.
• Be visible within the operation and engage confidently with guests.
• Assist with managing and motivating the team across departments.
• Handle guest feedback and resolve issues professionally and efficiently.
• Support staff scheduling, training, performance and operational planning.
• Assist with stock control, purchasing and general cost awareness.
• Ensure company procedures, service standards and health and safety requirements are followed.
• Step into the General Manager’s responsibilities when required.
• Help create a warm, professional and well-organised working environment.

Requirements

• Previous experience in a supervisory or management role within a luxury hotel, boutique hotel or lodge environment .
• Strong operational hospitality experience.
• Excellent guest relations and communication skills.
• Confident people-management ability.
• Well presented, professional and service driven.
• Organised; practical and able to remain calm under pressure.
• Good understanding of hotel operations and service standards.
• Comfortable working across departments and assisting wherever needed.
• A genuine passion for hospitality and delivering a memorable guest experience.

This is a lovely opportunity to join a high-end boutique property in one of South Africa’s most desirable hospitality destinations, with the chance to grow within a strong and supportive management environment.

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