Internal Sales Consultant

Key Responsibilities

New Business Development

• Identify and secure new customers within the hospitality and accommodation sector.
• Conduct proactive outbound sales activities, including cold calling, lead generation, and email campaigns.
• Build and manage a pipeline of prospective clients.
• Prepare and follow up on quotations and proposals.
• Convert opportunities into long-term customer relationships.
• Achieve and exceed monthly sales targets.
• Monitor market trends and competitor activity to identify growth opportunities.

Account Management

• Develop and maintain strong relationships with existing customers.
• Identify opportunities to increase account value and sales revenue.
• Provide exceptional customer service and support.
• Follow up on orders, quotations, deliveries, and customer enquiries.
• Resolve customer concerns professionally and efficiently.
• Drive customer retention and repeat business.

Sales Administration

• Process customer orders accurately and efficiently.
• Maintain customer records and sales data on company systems.
• Prepare sales reports and provide management feedback.
• Liaise with internal departments regarding stock availability and deliveries.
• Ensure compliance with company policies and procedures.

Minimum Requirements

• Grade 12 / Matric.
• Minimum 3 years' experience in Internal Sales, Business Development, or Account Management.
• Proven track record of generating new business and achieving sales targets.
• Experience within hospitality, FMCG, wholesale, distribution, or related industries will be advantageous.
• Proficient in Microsoft Office Suite.
• Experience working with CRM and/or ERP systems.
• Strong verbal and written communication skills.
• Customer-focused approach.
• Strong administration and organisational skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.

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