Job description
Purpose: Responsible for managing allocated Insure IT projects in line with the PMO Governance Framework, ensuring projects are delivered using a best-practice approach within agreed scope, time, cost and quality — while enhancing the company's image through effective customer service.
Key Responsibilities:
- PMO Management & Technical Expertise Manage/execute projects per PMO strategy and process framework
- Secure stakeholder understanding and buy-in
- Support the PMO Head in meeting departmental targets
- Manage project submission/approval administration and maintain a pipeline of approved projects
- Work with BIOs, IT Ops, IT Quality, and delivery teams to build evaluation systems at project level
- Ensure compliance with Project Management Methodology and Governance processes
- Manage interdependencies with other project/programme managers
- Project Delivery Create detailed project/implementation plans Document and agree requirements Attend Project Board/Steering Committee meetings Participate in reviews, approvals, and gating processes Ensure appropriate testing (system, regression, UAT) with stakeholder sign-off
- Reporting & Consolidation Submit project performance data for internal reporting Provide monthly/quarterly consolidated reports Report on budget vs. actual, governance matters, risks, progress, resourcing, and benefits Maintain project plans, minutes, and status reports Schedule regular feedback sessions
- Relationship Management Build and maintain stakeholder relationships Resolve conflicts with project teams/stakeholders
- Risk, Governance & QA Ensure risk management aligns with risk registers and controls Maintain audit-standard documentation Record, monitor, and proactively manage risks/issues/dependencies
- Financials & Benefits Realisation Monitor budgets against project plans with Hollard Insure teams Track benefits realisation vs. targets Participate in post-project reviews and lessons-learnt exercises
- People & Customer Service Own career growth/development Maintain high service standards; treat all customers fairly (TCF)
Requirements:
- Matric Formal PM qualification (Prince2, IPMA, PMP, or PMI-ACP)
- B Comm – Information (or equivalent)
- 5–8 years' experience in mature PMO/business management/business consulting
- Insurance experience a bonus (FAIS, Short Term Insurance knowledge)
- Proven track record using PM tools (e.g. JIRA)
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