Account Manager

About the Role

Our client is looking for a skilled and relationship-oriented Account Manager to join their team in Randburg . This role focuses on nurturing and growing existing client relationships, ensuring high levels of customer satisfaction, and identifying opportunities for upselling and cross-selling. You will be the primary point of contact for a portfolio of key accounts, working collaboratively with internal teams to deliver exceptional service and value. This position offers a blend of client-facing interaction and strategic planning, making it ideal for a professional who excels at building long-term partnerships within the vibrant business community of Gauteng .

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts, acting as their main point of contact.
• Develop strategic account plans to identify opportunities for increasing revenue and deepening client engagement.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and address any concerns.
• Identify and pursue opportunities for upselling and cross-selling relevant products or services.
• Collaborate with internal sales, support, and operations teams to deliver seamless client experiences.
• Track account performance, analyze client data, and report on key metrics to management.

Requirements

• Proven experience in an Account Management , client relations, or similar sales role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management and sales principles.
• Ability to develop strategic plans and execute them effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive, problem-solving attitude and the ability to work effectively in a hybrid environment.

Benefits

• Competitive salary with attractive commission and bonus incentives.
• Hybrid work model offering flexibility between office and remote work.
• Opportunities for professional development and career progression.
• Comprehensive medical and retirement benefits.
• A collaborative and supportive team culture focused on client success.

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