Business Process Manager

About the Role

• A leading organisation is seeking an experienced Business Process Manager to drive enterprise-wide process optimisation, business analysis, automation and digital transformation initiatives.
• The successful candidate will work across multiple business areas to identify inefficiencies, redesign processes, improve systems and customer experiences, and lead complex change and transformation initiatives.

Key Responsibilities

• Lead end-to-end business process analysis, mapping, optimisation and re-engineering initiatives.
• Identify process inefficiencies, bottlenecks and opportunities for automation and operational improvement.
• Develop and implement enterprise-wide Business Process Management (BPM) frameworks, standards and governance.
• Translate business requirements into functional specifications and system requirements.
• Lead business analysis, system enhancement, integration, testing and automation initiatives.
• Develop business cases and recommendations for technology enablement and process automation.
• Drive change management, stakeholder engagement, user adoption and training.
• Identify opportunities to improve customer experience through digital transformation and process enhancements.
• Analyse customer and operational data to support process and service improvements.
• Lead complex, cross-functional business process and technology transformation projects.
• Work closely with IT, business units and senior stakeholders to ensure solutions support long-term organisational objectives.
• Provide expert advice on process engineering, systems optimisation and continuous improvement.

Minimum Requirements

• Bachelor’s degree/diploma in Computer Science, Business Analysis, Business Process Management or a related field.
• Relevant certification in Business Analysis, BPM and/or Change Management.
• Minimum 5 years’ experience in:
• Business Analysis
• Business Process Design and Management
• IT Project Management and Implementation
• Systems Development Life Cycle (SDLC)
• Change Management
• Data Analytics
• Proven experience applying process improvement methodologies, including Lean or Six Sigma.
• Strong understanding of end-to-end business processes and operational optimisation.
• Experience working on complex, cross-functional projects involving multiple stakeholders.
• Strong analytical, communication, negotiation and stakeholder management skills.
• Advanced computer literacy and strong business and technical acumen.

Advantageous

• Lean Six Sigma Green Belt or Black Belt
• PMP or PRINCE2 certification
• Agile/Scrum certification
• Experience with RPA technologies such as UiPath or Blue Prism
• Experience in enterprise architecture, digital transformation and systems integration
• 5–8 years’ experience leading complex organisation-wide process optimisation initiatives.