Wellness Manager | Luxury 5-Star Hotel | Ballito, Kwazulu-Natal | Lb

NOW HIRING: Wellness Manager | Luxury 5-Star Hotel | Ballito, KwaZulu-Natal

Kendrick Recruitment is seeking an experienced and passionate Wellness Manager to join a prestigious 5-star luxury hotel in Ballito, KwaZulu-Natal. This is an exciting opportunity for a wellness professional who is passionate about creating exceptional guest experiences and maintaining the highest standards across a luxury wellness environment. The successful candidate will be responsible for overseeing the day-to-day wellness operation while ensuring that guests receive professional, personalised and memorable service.

Key Responsibilities

• Oversee the daily operations of the hotel's wellness and spa facilities
• Ensure exceptional service standards are consistently maintained
• Manage and motivate the wellness team, creating a positive and professional working environment
• Coordinate staff schedules, treatments and daily operational requirements
• Ensure treatments and wellness experiences are delivered to the highest standards
• Assist with the recruitment, training and development of wellness staff
• Maintain high standards of hygiene, presentation and cleanliness throughout the wellness facilities
• Monitor stock levels and oversee the ordering of wellness and treatment products
• Build strong relationships with guests and ensure their individual needs are met
• Handle guest queries, feedback and complaints professionally and efficiently
• Assist with developing wellness programmes, treatments and guest experiences
• Monitor operational performance and identify opportunities for improvement
• Ensure all health, safety and operational procedures are adhered to
• Work closely with other hotel departments to ensure a seamless overall guest experience

Key Requirements

• Previous experience in a Wellness Manager, Spa Manager or similar supervisory/management role
• Experience within a luxury hotel, resort, spa or wellness environment essential
• Strong knowledge of spa and wellness operations
• Excellent leadership and team management skills
• Professional and polished presentation
• Passion for wellness and delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Excellent organisational and administrative abilities
• Ability to remain calm and professional in a fast-paced luxury hospitality environment
• Strong attention to detail

Package

• Salary: R12,000 – R20,000 per month
• Live-out position

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