Front Desk Receptionist

About the Role

Our client is seeking a friendly, professional, and highly organized Front Desk Receptionist to be the first point of contact for guests at their esteemed establishment in Stellenbosch . This role is critical in creating a positive and welcoming first impression, managing inquiries, and ensuring the smooth operation of the reception area. You will handle guest check-ins and check-outs, manage reservations, and provide essential information about the hotel and local attractions. This position requires excellent interpersonal skills and a commitment to outstanding customer service in the vibrant Western Cape setting.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out procedures efficiently and accurately, ensuring all guest details are up-to-date.
• Answer telephone calls, manage inquiries, and direct calls to the appropriate departments.
• Provide guests with information about hotel services, amenities, and local points of interest in Stellenbosch .
• Handle guest requests and concerns promptly and effectively, escalating to management when necessary.
• Maintain the cleanliness and organization of the reception area.
• Process payments and manage petty cash according to established procedures.

Requirements

• Previous experience as a receptionist or in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills, with a friendly and engaging demeanor.
• Proficiency in using property management systems (PMS) and Microsoft Office Suite.
• Strong organizational skills and the ability to multitask effectively.
• A professional appearance and a positive attitude.
• Fluency in English; knowledge of Afrikaans or other local languages is a plus.

Benefits

• Competitive monthly salary and potential for gratuities.
• Staff accommodation may be available.
• Access to employee discounts on hotel services and F&B.
• Opportunities for training and career development within the hospitality sector.
• A pleasant and supportive work environment in the beautiful wine region of Stellenbosch .

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