Automotive Workshop Manager - Operations Lead

About the Role

Our client, a well-established automotive service center in East London , is seeking an experienced and proactive Automotive Workshop Manager to oversee all operational aspects of the workshop. This leadership role involves managing the service team, ensuring efficient workflow, maintaining high customer satisfaction, and controlling operational costs. You will be responsible for the day-to-day running of the workshop, including scheduling, inventory management, quality control, and staff supervision. This is a key position for an individual with strong leadership, technical knowledge, and business acumen within the automotive industry in East London .

Key Responsibilities

• Oversee daily workshop operations, ensuring efficient scheduling and workflow management.
• Lead, motivate, and manage a team of automotive technicians and service advisors.
• Ensure high standards of quality workmanship and customer service are consistently met.
• Manage parts inventory, ordering, and stock control to optimize efficiency and cost-effectiveness.
• Develop and implement strategies to increase workshop profitability and customer retention.
• Ensure compliance with health, safety, and environmental regulations within the workshop.
• Handle customer inquiries, resolve complaints, and foster strong customer relationships.

Requirements

• Proven experience in a management or supervisory role within an automotive workshop.
• Strong understanding of automotive repair processes, diagnostics, and service management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in workshop management software and general business administration.
• Ability to effectively manage budgets, control costs, and drive profitability.
• Strong problem-solving and decision-making capabilities.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and retirement benefits package.
• Opportunity to lead a skilled team in a reputable automotive business.
• Professional development and training opportunities.
• A stable and supportive working environment.

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