Graduate IT Support Specialist

About the Role

Our client is looking for tech-savvy and proactive Graduate IT Support Specialists to join their distributed IT team, operating entirely remotely. This role is crucial for ensuring the smooth functioning of our client's technological infrastructure and providing timely assistance to employees. You will be responsible for troubleshooting hardware and software issues, managing IT assets, and supporting users across the organization. This position offers a significant opportunity for recent graduates to build a solid foundation in IT support and network administration within a fully remote, collaborative, and technologically advanced environment.

Key Responsibilities

• Provide first-line technical support to end-users via remote channels (phone, email, chat).
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Manage user accounts, permissions, and access rights.
• Document IT procedures, troubleshooting steps, and solutions in a knowledge base.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a related technical field.
• Basic knowledge of operating systems (Windows, macOS), networking protocols, and hardware.
• Familiarity with IT support ticketing systems and remote support tools.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and customer service skills, essential for remote support.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement, offering flexibility and convenience.
• Opportunities for certifications and advanced training in IT support and cybersecurity.
• Exposure to a wide array of IT challenges and technologies.
• A supportive, team-oriented remote culture focused on collaboration and problem-solving.

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