Fuel Station Customer Service Associate
Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high-performing, customer-centric culture.
About the Role
Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high-performing, customer-centric culture.
Key Responsibilities
- Lead, train, and motivate a team of customer service representatives to achieve high performance.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor customer service metrics and key performance indicators (KPIs), reporting on team performance.
- Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
- Collaborate with other departments to ensure seamless customer experience across all touchpoints.
- Contribute to process improvements and operational efficiencies within the customer service department.
Requirements
- Proven experience in a customer service management role or team lead position.
- Strong leadership, coaching, and interpersonal skills.
- Excellent understanding of customer service principles and best practices.
- Proficiency in using CRM software and customer service management tools.
- Ability to analyze data, identify trends, and develop actionable insights.
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