Relief Lodge Manager

Duties

• Ensure that the lodge is recognised as an award-winning and world-leading lodge.
• Upholding the brand standards and overall operational standards.
• Ensuring an overall world-class guest experience.
• Collaborating with the lodge team.
• Anchoring the lodge while the Lodge Manager is not available.
• Assisting with all Health and Safety protocols.
• Assisting with the maintenance system.
• Assisting with team-related issues.
• Monitor, control, and record stock levels for all departments.
• Timeous support and communication with other departments across the business.
• Assist, if required, with central procurement / deliveries and invoicing.
• Daily administration.
• Hosting.

Requirements

• Grade 12
• A formal qualification: Hospitality diploma | degree or similar.
• At least 5 years in a Lodge Anchor / Relief Manager role and / or Assistant Lodge Management role at a 5* property.
• Driver’s license essential.
• Excellent command of the English language.
• Computer literate & technologically savvy.
• Basic accounting and/or bookkeeping skill (Xero experience to your advantage).
• Knowledge of reservation systems (Travelyst experience to your advantage).
• Excellent knowledge of Excel will be an advantage.
• Proven track record of successfully leading a large team (leading, motivating coaching etc).
• Excellent at building guest rapport.
• Excellent communicator.
• Proven track record of achieving results | goals.
• Strong problem-solving skills.
• Ability to make quick but sound decisions.
• Emotional Intelligence.

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