Policy Administrator

About the Role

Our client is seeking an organized and meticulous Policy Administrator to manage insurance policies for their growing customer base in East London . This role is fundamental to the smooth operation of the insurance lifecycle, involving the accurate administration, maintenance, and servicing of customer policies. You will be responsible for processing policy changes, renewals, cancellations, and responding to client inquiries regarding their coverage. This is an excellent opportunity for an individual with strong administrative skills and a keen eye for detail to build a stable career within the insurance sector, contributing to customer satisfaction and operational efficiency at our East London office.

Key Responsibilities

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Maintain policy records in the company's database, ensuring all information is up-to-date and accurate.
• Handle client inquiries regarding policy details, coverage, premiums, and account status.
• Generate policy documents, statements, and other correspondence for clients.
• Assist in the cancellation and reinstatement of policies as per company procedures.
• Collaborate with sales and claims teams to ensure seamless policy administration.

Requirements

• Proven experience in an administrative or policy processing role, preferably within the insurance industry.
• Strong understanding of insurance policy lifecycle and terminology.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using administrative software and databases.
• Good communication and customer service skills.
• Ability to work efficiently and accurately in a deadline-driven environment.
• A high school diploma or equivalent is required; further training in insurance administration is a plus for this East London role.

Benefits

• Competitive annual salary with potential for annual increases.
• Comprehensive medical aid and provident fund contributions.
• On-the-job training and opportunities for professional development.
• A stable and supportive work environment within a reputable insurance company.
• Career advancement opportunities within the company's administrative functions.

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