Telecoms Network Operations Manager

About the Role

Our client is seeking an experienced and strategic Telecoms Network Operations Manager to oversee their critical network operations centre in Paarl . This leadership role is responsible for ensuring the optimal performance, availability, and security of the company's telecommunications network infrastructure. You will lead a team of skilled technicians and engineers, manage incident response, and drive continuous improvement initiatives. This is a pivotal position for a results-driven leader committed to maintaining exceptional service delivery within the Western Cape .

Key Responsibilities

• Lead, manage, and mentor the Network Operations team, fostering a high-performance culture.
• Oversee the day-to-day operations of the network, ensuring uptime and service quality targets are met.
• Develop and implement robust incident management and problem-solving processes.
• Manage network capacity planning, performance monitoring, and proactive issue resolution.
• Collaborate with other departments to ensure seamless integration of network services.
• Drive the implementation of new technologies and process improvements to enhance operational efficiency.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's preferred.
• 8+ years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.
• Strong understanding of network protocols, technologies, and infrastructure management.
• Proven ability to lead and motivate technical teams in a demanding operational environment.
• Experience with network monitoring tools, ticketing systems, and ITIL best practices.
• Excellent strategic planning, decision-making, and communication skills.

Benefits

• Competitive executive-level salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• Relocation assistance if applicable.
• Opportunities for leadership development and strategic project involvement.
• A hybrid work environment that balances operational needs with flexibility.

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