Customer Enablement & Support Specialist

Reference: 11359 NB

Consultant: Nine Broodryk

Job Description

• Manage and coordinate client onboarding and user enablement.
• Deliver training, workshops, webinars and product demonstrations.
• Support clients in using digital sustainability platforms and tools.
• Configure client organisations, users, permissions and workflows.
• Test configurations and perform quality checks before release.
• Provide ongoing user support and troubleshoot standard issues.
• Escalate technical, methodological and data-quality issues when required.
• Track onboarding, training and platform usage across clients.
• Identify user adoption challenges and recommend improvements.
• Develop and maintain user guides, FAQs and training materials.
• Maintain accurate records of client interactions and support activities.
• Collaborate with Account Managers, technical specialists, product and reporting teams.

Qualifications

• Minimum 2 years' relevant experience in customer enablement, onboarding, implementation, training or digital customer support.
• Minimum 2 years of direct, hands-on experience in one or more of the following:
  • Carbon accounting or carbon reporting
  • Water measurement, stewardship or reporting
  • Biodiversity assessment or sustainability programmes
  • ESG data collection, reporting or implementation
• Practical experience across more than one sustainability area is strongly preferred.
• Experience in food, agriculture or fibre supply chains.
• Experience working with digital platforms and data-collection tools.
• Experience delivering training, workshops, webinars or demonstrations.
• Ability to explain technical/sustainability concepts to non-specialists.
• Strong troubleshooting, problem-solving and organisational skills.
• Excellent verbal and written communication.
• Strong digital literacy and ability to learn new platforms.
• Ability to manage multiple clients and priorities.
• Professional, patient and empathetic approach to user support.
• Ability to work independently and as part of a team.
• English: Strong written and spoken English required.
• Afrikaans: Conversational Afrikaans required.
• Spanish: Advantageous.

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