DCDS Health Team Leader Telesales(1DP)

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Business Unit: DCM Distribution

Function: Administration and Office Support

Date: 10 Sept 2026

Discovery – Connect

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovatingin order tonot only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connectfacilitatesthis need as a direct sales channel,leveragingthe best of technology with the best in people. We are often a client’s first impression ofDiscoveryso we must have the best Discovery ambassadors in our team. At the forefront of client acquisitionmethodology, Discovery Connect continues to be one of the fastest-growing divisions in the group.Representingall product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead,manageandmentora teamof Telesalesconsultants to reach required targetsconsistently.AteamkLeader is also requiredto facilitateany necessary course of action to achieve this purposefrom all direct and indirect reports.

Sales team leaders are also required to orient new salesstaff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the teammembers with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performancemust be dealt with in line with the company code of conduct.

Key purpose

To lead, manage and mentor a team of Telesalesconsultants to reach required targets and ensure that staff participate in the rewards and recognition programme. The Team Leader must also ensure that staff have a development plan, this should be part of the performance discussions

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11– 13telesalesagents
• Performance Management, coaching and developingteam.
• Drive staff to achieve required targets and is accountability for team overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.

Personal attributes and skills

• Excellent communication skills
• QualityFocused
• Attention to detail
• Strong Leadership skills
• Problem solving skills
• Ability to handle complex and challenging situations
• Ability to work within a team and drive the correct culture

Qualification & Experience

• 4years outbound/ Inboundexperience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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