General Manager

The General Manager will be responsible for the overall management and performance of the lodge operation, ensuring exceptional guest experiences, strong operational standards, effective financial management and a high-performing team.
The successful candidate will provide hands-on leadership across all areas of the operation, driving profitability, revenue growth, service excellence and continuous improvement.
Key Responsibilities
Operational Management

• Oversee the day-to-day operations of the lodge.
• Ensure all departments operate efficiently and to consistently high standards.
• Maintain exceptional guest service and operational standards.
• Take ownership of operational challenges and implement effective solutions.
• Maintain a visible and hands-on management presence.
• Continuously identify opportunities to improve operational efficiency and the guest offering.

Financial Management

• Take responsibility for the financial performance of the operation.
• Drive profitability and revenue growth.
• Monitor expenditure and implement effective cost-control measures.
• Review financial performance and identify areas requiring improvement.
• Assist with revenue forecasting and business planning.
• Identify opportunities to improve overall commercial performance.

Guest Experience

• Ensure a consistently high level of guest satisfaction.
• Maintain and improve the overall guest experience.
• Ensure guest feedback is addressed promptly and professionally.
• Identify opportunities to introduce new experiences and improve the lodge offering.
• Build strong relationships with guests and ensure a welcoming, professional environment.

Team Leadership & Development

• Lead, manage and motivate the lodge team.
• Develop a strong, engaged and accountable team culture.
• Set clear performance expectations and monitor departmental performance.
• Coach and develop employees to reach their full potential.
• Address performance and disciplinary matters appropriately.
• Lead by example and promote teamwork, professionalism and accountability.

Sales, Reservations & Revenue

• Work closely with Reservations and Sales to drive occupancy and revenue.
• Identify opportunities to increase revenue and improve business performance.
• Monitor market trends and identify potential commercial opportunities.
• Support initiatives aimed at increasing occupancy and guest spend.

Innovation & Business Development

• Introduce creative ideas and initiatives to enhance the guest experience.
• Identify new commercial opportunities.
• Drive continuous improvement across the operation.
• Evaluate the business impact of new initiatives and ensure they contribute to profitability and guest satisfaction.

Minimum Requirements

• Minimum of 5 years' hospitality experience.
• Proven senior management experience within a lodge, hotel or similar hospitality operation.
• Previous General Manager experience is required.
• Exceptional Deputy General Managers or Operations Managers may be considered.
• Strong operational, commercial and leadership skills.
• Sound understanding of financial management and cost control.
• Experience with revenue forecasting and business performance.
• Proven experience managing and developing a large hospitality team.
• Strong understanding of luxury hospitality and guest service standards.

Skills & Competencies

• Strong leadership and people-management skills.
• Excellent operational management abilities.
• Strong financial and commercial understanding.
• Revenue and cost-control knowledge.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Ability to work effectively under pressure.
• Strong organisational and planning skills.
• Guest-focused approach.
• Ability to drive accountability and performance.
• Creative and entrepreneurial mindset.
• Ability to identify and implement business-improvement opportunities.

Personal Attributes
The ideal candidate will be:

• Decisive and resilient.
• Solution-driven.
• Hands-on and operationally involved.
• Guest-focused and approachable.
• Creative and entrepreneurial.
• Results-oriented.
• A strong people developer.
• Commercially minded.
• Confident and professional.
• Able to lead by example.
• Passionate about delivering exceptional hospitality experiences.

Key Performance Areas
The successful candidate will be expected to demonstrate the ability to:

• Improve profitability and revenue.
• Maintain exceptional operational and guest standards.
• Build a strong, engaged and accountable team.
• Improve team culture and performance.
• Drive innovation and new guest experiences.
• Identify and implement commercial opportunities.
• Successfully manage the overall lodge operation.