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HEAD: INSIGHTS & CLIENT ENABLEMENTNetwork Recruitment • Johannesburg, South Africa
HEAD: INSIGHTS & CLIENT ENABLEMENT

HEAD: INSIGHTS & CLIENT ENABLEMENT

Network Recruitment • Johannesburg, South Africa
14 days ago
Job description

Key Responsibilities:

  • Lead the Insights & Client Enablement function, providing strategic direction across analytics, reporting, quality, and operational performance.
  • Drive AI-enabled predictive analytics, business intelligence, and executive reporting capabilities.
  • Develop and optimise client scorecards, performance frameworks, and commercial interventions.
  • Lead workforce optimisation and quality assurance initiatives to improve operational outcomes.
  • Build strong relationships with executive stakeholders and key clients, translating complex data into actionable business recommendations.
  • Drive reporting automation, governance standards, and continuous improvement initiatives.
  • Utilize analytics to identify performance opportunities across the collections lifecycle from pre-delinquency through to recoveries.
  • Lead and develop high-performing analytics and client enablement teams.

Job Experience and Skills Required:

  • Bachelor's Degree in Business Administration, Credit Management, Collections, Risk Management, Analytics, Strategy, or a related field.
  • Minimum 8 years' experience within Collections Strategy, Business Intelligence, Operational Analytics, Performance Management, or a similar environment.
  • Minimum 3 years' experience at Senior Management, Head of Department, or equivalent leadership level.
  • Proven experience engaging with C-Suite stakeholders and presenting strategic insights to executive audiences and clients.
  • Strong exposure to AI, automation, predictive analytics, business intelligence, and reporting solutions.
  • Experience leading quality assurance frameworks and workforce optimisation initiatives.
  • Strong understanding of collections campaigns, dialler strategies, operational reporting, and client scorecards.
  • Essential exposure across the full credit lifecycle, including pre-delinquency, collections, recoveries, and rehabilitation.
  • Strong commercial acumen, strategic thinking, stakeholder management, and data storytelling capabilities.
  • Advanced experience using business intelligence and analytics tools.

Apply now!

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HEAD: INSIGHTS & CLIENT ENABLEMENT • Johannesburg, South Africa

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