Health Membership Administrator

Onboarding and Maintenance of Members, Clients and Brokers:

• Create member, client or broker profiles
• Create policy within membership profile

Manage Offboarding of Clients:

• Manage suspension of member
• Manage resignation or termination on member

Manage Communication and Relationships:

• Liaise with Client Relationship Managers regarding progress and updates
• Ensure process is complete by Billing Cycle cut off times
• Respond to queries regarding the membership process with both internal and external stakeholder
• Identify issues, perform root cause analysis and contribute towards process and system enhancements

SPECIAL REQUIREMENTS

• Telephonic etiquette and Professionalism

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 1-2 Years in Membership administration.

REQUIRED

• Matric
• Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
• Certificate in Business management/Office management or Office administration

PREFERRED

• FAIS Complaint: RE5 would be advantageous

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in Excel

Personal Attributes

• Accountability
• Action orientated
• Communication
• Business writing skills
• Manage complexity
• Decision thinking
• Resilient and adaptive
• Resourceful
• Demonstrates self-awareness
• Significance and values orientated

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