DCDS Health Team Leader Telesales(1DP)

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Business Unit: DCM Distribution

Function: Administration and Office Support

Date: 10 Sept 2026

Discovery – Connect

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovatingin order tonot only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connectfacilitatesthis need as a direct sales channel,leveragingthe best of technology with the best in people. We are often a client’s first impression ofDiscoveryso we must have the best Discovery ambassadors in our team. At the forefront of client acquisitionmethodology, Discovery Connect continues to be one of the fastest-growing divisions in the group.Representingall product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead,manageandmentora teamof Telesalesconsultants to reach required targetsconsistently.AteamkLeader is also requiredto facilitateany necessary course of action to achieve this purposefrom all direct and indirect reports.

Sales team leadersare also required toorientnew salesstaff and focus on improving the job performance and sales of existing staff. Sales team leadersmay alsodelegate tasks to sales staffthat they are grooming and./or developing.Team leadersare also required toassign tasks to the teammembers with the best skills for the job and guide staff members to ensure the work is done well. Allnon adherenceandpoor performancemust bedealthwith in line with thecompanyscode of conduct.

Key purpose

To lead, manage andmentora team ofTelesalesconsultants to reach required targetsand ensure that staffparticipatein the rewards and recognitionprogamme. The Team Leader must also ensure that staff have a developmentplan ,this should be part of the performance discussions

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11– 13telesalesagents
• Performance Management, coaching and developingteam.
• Drive staff to achieve required targets and is accountability forteamsoverall sales targets
• Assessment ofconsultantscalls - QA.
• Assistingwith interviews & Role plays.
• Dealing withescalatedqueries.
• Ensuringopencommunicationand engagement to all.
• Adherence tointernal policies.
• Inspire,motivateand support team.

Personal attributes and skills

• Excellent communication skills
• QualityFocused
• Attention to detail
• Strong Leadership skills
• Problem solving skills
• Ability to handle complex and challenging situations
• Ability to work within a team and drivethe correctculture

Qualification & Experience

• 4years outbound/ Inboundexperience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will beadvantageous

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