Head of Administration and Support

RIFF Distribution Services • Pretoria, Gauteng, ZA

19 days ago

Job description

Pretoria, South Africa | Posted on 09/09/2026

RiFFDistribution Services operates as a "virtual assistant for IndependentFinancial Advisors (IFA’s)" — extending the BDM’s reach so that IFA’snationally receive consistent service without adding headcount to the BDM’sdesk. This is delivered through three coordinated divisions: Distribute (BDMs servicing IFAs), Support (paraplanning, investment solutiondrafting), Enable (technology, planning tools, and asset managerrelationships).

TheHead of Administration and Support leads the Support Desk division("Margo") — the operational and administrative engine that standsbehind every advisor relationship RiFF manages. This role owns:

Thepostholder ensures that every BDM in the field is backed by fast, accurate, andcompliant support — so that IFAs experience RiFF as seamless, professional, anddependable, regardless of which BDM they work with.

2. KeyResponsibilities

Planning — paraplanning and the drafting of investment solutionsfor IFAs.
Follow-Ups — Section 14 and Directive 135 compliance follow-ups,and related compliance liaison work.
Lead and develop the SupportDesk division, overseeing both the Planning and Follow-Ups sub-divisions.
Set division-level priorities,workflows, and standards that keep paraplanning, investment solution drafting,and internal compliance follow-ups running to a consistent, high standardacross all IFA relationships.
Act as the primary escalationpoint for complex paraplanning, investment solution, or compliance mattersraised by BDMs or IFAs.
Represent the Support Desk inleadership discussions on structure, resourcing, and reporting lines as RiFF’sorganisational design is finalised.

Planning (Paraplanning &Investment Solutions)

Oversee the delivery ofparaplanning services and the drafting of outcome-based investment solutions insupport of BDMs and IFAs.
Ensure investment solutiondocumentation is accurate, timely, and aligned with the asset manager andplatform partnerships RiFF represents (Collective Investment Schemes, ModelPortfolios, listed/unlisted instruments).
Maintain quality and consistencystandards across all investment solution output, regardless of which BDM or IFArelationship it supports.

Follow-Ups

Own the management of Section 14 and Directive135 follow-ups across every advisor relationship.

Ensure platform compliancedeadlines, documentation, and liaison with relevant parties are tracked and metwithout exception.
Maintain the Internal ComplianceLiaison function’s relationship with relevant regulatory processes and internalgovernance requirements.
Monitor and report on internal compliancefollow-up status to senior leadership.

Systems & Process (Margo /Zoho One)

Work closely with the Tech &Planning division to ensure the Support Desk’s workflows, templates, andtracking are properly built and maintained within Margo.
Identify process improvementsand tooling needs that reduce manual effort in paraplanning, drafting, andcompliance follow-up work.
Ensure the Support Desk’s use ofMargo produces reliable data and reporting for BDM and leadership visibility.

Cross-Divisional Collaboration

Partner with the Distributiondivision (BDMs, IFA Sourcing Specialist, BDM Support & KPI Manager) toensure Support Desk output matches the pace and needs of the national IFAnetwork.
Partner with Tech & Planning(Margo, Hart & Soul) on tooling, templates, and Asset Manager Liaisonmatters that intersect with Support Desk work.
Contribute to the organisation’songoing staff mapping and structure finalisation, including validatingreporting lines for the Support Desk.
Recruit, manage, and develop thePlanning and Follow-Ups teams (Senior Paraplanner, Investment Solutions role,Senior Follow-Up Specialist, Compliance Liaison).
Set clear objectives and conductperformance reviews for direct reports.Build capacity and resilienceinto the division to support RiFF’s national IFA network as it grows.