Field Service Technician

FIELD SERVICE TECHNICIAN - FMCG - (QUALIFIED MILLWRIGHT) - DURBAN

The main purpose of the job:
To assist in ensuring the efficiency and productivity of the workshop and travelling to clients’ sites to deal with breakdowns, repairs and maintenance of equipment.

Requirements:

• Matric or equivalent NQF.
• Must be a trade-tested Millwright with strong electrical / Instrumentation experience
• Min 3-5 years’ experience as a Field Service Technician calling on clients,Food & Bev manufactures, doing onsite repairs. (Please note that we are not looking for an in-house FMCG Millwright, but rather someone who has worked as a Field Service Technician in the FMCG industry)

Responsibilities:

• Troubleshooting and repair of complex machinery in a professional/timely manner.
• Reading and understanding of manuals/blueprints/diagrams/mechanical schematics and electrical diagrams.
• Running trials/tests on equipment and interpreting the results into further recommendations
• Undertaking installation/commissioning/training on equipment
• Writing up reports based on findings/service on equipment
• Performing routine maintenance on complex equipment at site or in the workshop.
• Ability to work with minimal supervision and use technical judgement on complex tasks.
• Prompt assistance/advise to customers with queries/breakdowns in an appropriate manner.
• Ensure customers’ expectations are exceeded with respect to quality and service.
• Respond immediately to requests for workshop breakdowns from customers.
• Action customer services as per schedule.
• Analyse the cause of the problem.
• Arrange quotes for customers to authorise repairs.
• Ensure arranged and required spares to complete the job are available
• Maintain safety standards both in-house and at customers.
• Form part of the standby team.